FAQs

Appointments & Scheduling

  • Yes. We typically receive referrals from your primary care provider, surgeon, or specialist. If you’re unsure whether your referral was sent to us, please call our office at (907) 562-0321 and we can assist you further.

  • Once we receive your referral and records, our team will contact you to schedule your first visit. If you’re a returning patient, you can call our front desk at (907) 562-0321 to schedule follow-ups.

  • Please bring:

    • A photo ID and insurance card

    • A list of your current medications

    • Any recent imaging, lab results and/or pathology results (if not already sent by your referring provider)

    • A list of questions you may have

Treatment & Care

  • We provide medical oncology services for a wide range of cancers, including breast, lung, colon, prostate, skin, hematologic (blood), and rare or complex cancers. 

  • Yes. We offer on-site infusion services at both our Anchorage and Eagle River locations. We also manage oral cancer therapies and coordinate specialty pharmacy services when needed.

  • We do our best to ensure continuity of care. In most cases, you’ll see the same provider or care team throughout your treatment, but you may also meet with other members of our team for additional support or coverage.

  • Absolutely. We maintain strong communication with your referring providers, surgeons, radiation oncologists, and specialists to ensure seamless, well-coordinated care.

  • Yes, your oncologist is here to treat your cancer and any complications that arise from your cancer treatment. For general health concerns, you should continue to consult with your primary care provider.

  • You can call the clinic after hours at (907) 562-0321 in these circumstances:

    • You have a temperature greater than 100.4 degrees Fahrenheit

    • You have any unusual bruising or bleeding (bleeding gums, nosebleed that persists for longer than 10 minutes, blood in urine or the stool)

    • Any redness, swelling, warmth or drainage around an IV or port site after infusion

    • Severe diarrhea (6 or more watery bowel movements per day)

    • Severe constipation (no bowel movements for 3 days)

    • Vomiting for more than 24 hours after your treatment

    • Any nausea and vomiting uncontrolled by anti-nausea medication

    • Symptoms of dehydration (feeling faint, light-headed or dizzy)

    • Any changes in your skin (especially new rash or potential allergic skin reactions)

    • Uncontrolled pain despite pain medication

      Our after-hours helpline is for emergent health concerns like the ones listed above. If you have a concern related to your care that is not emergent, please reserve your call for clinic hours, Monday through Friday 8 a.m. to 5 p.m.

      If you think your symptoms are indicative of an acute life-threatening event (such as heart attack or stroke), call 911.

In-Office Chemo Treatments

  • We allow one support person to join you while you are receiving your chemo treatments.

  • Children 14 years of age and older are welcome to join you for your chemo appointments. We ask that you refrain from bringing young children with you. 

  • Yes! We have refrigeration for patients who would like to bring their own food to their appointments. We also carry an array of complimentary snacks and drinks for our patients.

  • Yes, our clinic is equipped with easy-to-access free WiFi for patients and their guests.

Insurance, Billing & Financial Assistance

  • Katmai Oncology accepts most major insurance plans. If you have specific questions about coverage, copays, or deductibles, our billing team is happy to help.

  • Yes. We help eligible patients access financial assistance programs, including Medicaid travel, pharmaceutical copay assistance, and other resources. Please ask your patient navigator for details.

  • Yes. Our team can help with FMLA, disability, or leave of absence forms. Please allow 3 business days for completion, and let us know if your employer requires specific documentation.

  • Contact our billing partner Oncology Convergence at 1-888-752-4554.

Support Services

  • Yes. Our patient navigators help with everything from scheduling and paperwork to travel and connecting you with outside resources. They are your go-to point of contact throughout your care.

  • We offer referrals to trusted mental health providers, support groups, and other community resources. Let us know how we can support your emotional well-being.

  • You can call our main office line at (907) 562-0321, and our clinical team will get back to you. If your question is urgent after hours, we have a 24/7 on-call provider available.

General Questions

  • We have offices in Anchorage and Eagle River. See our Contact page for details.

  • Our Anchorage clinic is open Monday through Friday, 8 am to 5 pm. Our Eagle River clinic is open Tuesday through Thursday, 8 am to 5 pm. Infusion hours may vary slightly based on treatment needs.

  • Please call us at (907) 562-0321 as soon as possible. We understand that things come up, and we’ll do our best to reschedule you promptly.

  • Under the Resources tab of our website, click Telemedicine Links.